Frequently Asked Questions

Where do you ship to?

We currently ship to the United States and Canada; however, we can ship to other countries. If you wish to place an order and you're outside of the U.S. and Canada, please contact us directly to place an order manually.
How do you source your coffee?

Our coffee is sourced from various parts of the world known for the finest coffee, such as Honduras and Columbia. We only use ethically-sourced, fair trade, organic coffee beans and prioritize purchasing beans from farmers with the Rainforest Alliance Certification.
What separates your coffee from others?

All of our coffee is roasted-to-order for the freshest flavour you can get without roasting it yourself! Not only can you benefit from delicious, fresh coffee, you also have the option to customize your own Sample Kit or personalize your own roast names for gift giving with our Total Party Kit. Pssssst... it's a great way to get in favour with your DM!
What is your return/refund policy?

We do not accept returns or issue refunds; however, if your coffee was lost or damaged during the shipping process, we'll work to rectify this issue either by issuing you a discount or sending you a replacement. Please get in touch with us to discuss your issue!
What brewing methods do you prefer?

Personally, we love either a drip coffee machine or the French press. It completely depends on your lifestyle and how much time you want to devote to your coffee. Remember, the longer the water steeps through the coffee grounds, the more flavour is extracted (resulting in a richer flavour!).
What can I do with coffee to be more eco-friendly?

What a great question! There are many things that can be done to reuse coffee. Instead of throwing your coffee grounds away after brewing, consider doing these things: Use them around your garden or in a compost bucket! The coffee grounds are rich with nitrogen and calcium, which are great for crops, grass, and soil. Feeling crafty? Use the coffee grounds as a scrub! The grounds act as a great exfoliant. Coffee grounds can be used as a natural bug repellent, making unwanted house guests stay away. It's also a great odor neutralizer and can be used in the laundry room, gym or work shoes, and other tight areas that hold onto smell.
What are some popular pairings with your coffee?

Honestly, most people have said they haven’t had the need to add extra cream or sugar and if they have, it isn’t nearly the amount that they used to use. This is because fresh roasted coffee is more flavourful, less acidic, and less bitter than store-bought coffee. For more information, check out our page Why Fresh Roast.